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FAQs

 

 FAQs

Can I create my own Hamper?

Yes! We now offer Custom Hampers in our ‘create your own hamper’ section. Don’t forget to include your Hamper Box to add that wow factor. If you have any other requests, please don’t hesitate to contact our friendly team and we will do our best to accommodate your request.

 

Can I add a note to my order to send as a gift?

Of course you can! If you would like to leave a special message, please add this upon check out in the notes section. 

  

Can I send a Hamper outside of Australia?

At this stage we are only focusing on the Australian market and do not ship overseas.

 

Can I choose when my order will be delivered?

If you require a hamper to be delayed in sending, please send through a note when processing your order. 

  

What if the hamper has arrived damaged or faulty?

Please contact Kind Hamper Co within 2 business days with photos of the damaged or faulty products. We will happily replace, exchange, or refund depending on the extent of the damage and how you wish to resolve the issue.

 

What payment methods are accepted?

We accept Visa, Mastercard, paypal, Apple pay, Google pay & Shop pay

 

Can my hamper be delivered straight to the recipient?

Of course it can! When you are placing your order make sure you fill in the recipient’s details in the delivery field and add your personalised message to the notes upon check out and we will send this directly to them.

 

What delivery company do you use?

We send all our hampers with Australia post.

 

Do you offer corporate gifts?

We can certainly help you out with curating the perfect corporate gift hamper. Please send through your enquiry to hello@kindhamperco.com.au and we will be able to assist you.

 

Can I pick up my hamper?

Kind Hamper co only offers a delivery service so hampers cannot be picked up.

 

What if nobody is home when my gift is delivered? 

All our hampers will be left in a safe place if nobody is there to collect at the time of delivery.

 

Where is Kind Hamper co located?

We are located in Melbourne, Australia

 

What kind of packaging do you use?

We use Compostable Heropack Mailers. It looks and feels like plastic, but it's not. Not even close. It is a 100% home-compostable shipping mailer and is made from 70-80% PBAT (a co-polymer that is completely compostable) and 20-30% PLA (which is a fancy way of saying cornstarch). In a commercial compostable environment, it will break-down within 90 days. At home, it may take up to 120 days.

 

What do the gifts in the hampers come in?

All our hampers are sent in a high-quality personalised Kind Hamper Co box which are plastic free and recyclable. If you are curating your own custom Hamper, make sure you add our Hamper box to your selection to include that wow factor!

 

If you have any further questions at all, please don’t hesitate to contact our team and we will be happy to assist in creating the perfect gift.